About Office Answer
Since 2012, Office Answer has been helping hundreds of medical practices safeguard their business, reputation, and patient experience from the risk of missed calls. We understand that every ring represents a patient who needs your attention and every missed call can mean lost revenue, lost trust, and a damaged reputation.
Medical office answering services designed to help you grow
Every missed call costs your practice patients, revenue, and reputation. Our solutions keep your phones covered and your patients heard.
Book a callOur Core Services
Each service is designed to work independently or together as a seamless solution:
Message Taking
Accurate, timely messages delivered directly to your team.
Live agents answer calls quickly and professionally
Notes are sent instantly to your staff through your preferred communication channels
Ideal for after-hours, peak call times, and call overflow
HIPAA-compliant handling of patient information
Outcome: Patients feel heard, and your team never misses critical information.
Appointment Setting
Convert more callers into patients.
Agents schedule directly into your EHR or practice management system
Real-time access reduces double-bookings and scheduling errors
Increases appointment fill rate and reduces no-shows
Scripted calls designed to maximize conversion
Outcome: Higher appointment volume and better patient satisfaction.
Outbound Calling
Recover lost opportunities and re-engage patients.
Follow up with patients who requested a call back
Reach out to those who missed calls from your office
Proactively remind and reschedule appointments
Improve show rates and patient retention
Outcome: Protect your revenue by keeping patients connected to your practice.
Call reporting and insights
Stay connected to your call performance.
Access a secure dashboard
See exactly how many calls we’ve answered, appointments scheduled, and patients reached
Identify trends in call volume and patient demand
Transparent reporting that makes it easy to measure results
Why practices trust Office Answer
Peak Time Coverage: We make sure your office answers when it matters most.
HIPAA-Compliant: Every interaction meets the highest security standards.
EHR Integrations: We work within your many EHR systems allowing for minimal disruptions.
Designed for Conversion: Every script and process is built to turn calls into scheduled patients.
Proven Results: Practices using Office Answer see increased patient satisfaction, more appointments, and reduced staff stress.
Ready to stop losing patients to missed calls?
We make sure your practice answers, so you don’t lose trust, revenue, or future patients.
Get a custom quote
