ABOUT OFFICE ANSWER
The people behind the calls your practice depends on
Since 2012, Office Answer has helped medical practices keep patients connected, protect appointment volume, and give front desk teams more room to focus on the people in front of them.
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1M+
calls answered
465+
practices served
142K+
appointments scheduled
WHY OFFICE ANSWER EXISTS
Medical front desks carry two jobs at once
They care for the patient in the office while staying available to the patient on the phone. When the waiting room fills up, a team member calls out, or the phones spike during lunch, something gets pushed aside.
Office Answer gives practices trained call coverage during the hours they choose. Our agents answer, schedule, route, and document calls using your protocols and systems.
A FULL FRONT DESK, IN ONE MORNING
8:12
Patient check-in
8:27
Phone rings
8:41
Staff callout
9:05
Callback list grows
Your team should not have to be in two places at once.
WHAT WE BELIEVE
A phone call is part of the patient experience
For many patients, the first person they reach becomes their first impression of your practice. A clear answer can lead to a scheduled appointment. A missed call can send them to the next practice in the search results.
People first
Patients speak with trained agents who know how to help, schedule, route, or take a complete message.
Your practice, your rules
We learn your scheduling rules, routing preferences, escalation process, and tone before calls begin.
Clear results
You can see answered calls, appointments scheduled, messages taken, and callback activity.
HOW WE WORK
We learn your workflow,
then answer like part of your team
Your agents should know what to do before the phone rings. We build the playbook with your team, then use it to give patients a clear next step.
Learn your practice
We document your protocols, coverage hours, scheduling rules, and escalation paths
before calls begin.
before calls begin.
Handle the call
Our agents answer questions, schedule appointments in your EMR, route messages, and
capture complete notes.
capture complete notes.
Keep work moving
Your team receives call details through your preferred channels, with reporting that
shows what happened.
shows what happened.
THE PEOPLE PATIENTS REACH
Your patients hear a person who is prepared to help
Office Answer brings together patient service specialists, trainers, and operations leaders who understand the responsibility behind every call. Our team learns your workflow, follows the rules you set, and gives each conversation the attention it deserves.
Tina Anderson
Systems & Training Manager
Alice Crochet
Patient Service Specialist
Dishika Dillon
Patient Service Specialist
Anthea Ellis
Patient Service Specialist
Lisa Kelly
Patient Service Specialist
Dawn Lovell
Patient Service Specialist
Robyn Morganti
Patient Service Specialist
Tianna Cotton
Patient Service Specialist
Tasha Dixon
Patient Service Specialist
Destiny Brown
Patient Service Specialist
Julie
Patient Service Specialist
Owen
Patient Service Specialist
Ria
Patient Service Specialist
Fatima
Patient Service Specialist
PRICING THAT FITS YOUR PRACTICE
Custom flat-rate pricing.
Unlimited calls. No surprises.
Unlimited calls. No surprises.
A predictable monthly rate that stays lower than hiring another full-time staff member.
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